2024 is the year of AI assistants. So what is it and why would you want it?
It doesn't matter what domain you work in—be it B2B, healthcare, insurance, or the food industry—both your employees and customers want quick and adequate access to your business information. Time is precious, and information is scattered across different business systems. For efficiency, this information needs to be easily and conveniently available.
There are several examples of how an AI Assistant can streamline your operations. Think about customer service, where a customer wants to know the status of their delivery or has a question that can be found in the FAQ. Or consider an intuitive way to ask questions about an insurance policy, technical questions related to available manuals, or efficient inventory management.
But it doesn't stop here. To create a true AI Assistant that can enhance efficiency for you and your employees, it also needs to perform tasks. This includes summarizing text, retrieving information from various business systems, and creating actions in these systems—all from a single digital AI Assistant interface.
Is it tricky? Not really.
IBM has developed an AI Assistant that comprehends what is being asked and formulates the corresponding answer based on your company information, even if it is spread across different systems. The answers provided are traceable to the source information, ensuring accuracy and preventing what is known as AI "hallucination." This is crucial in a business context, where trust and reliability are paramount.
According to our customers, this is how businesses want to operate.
With BPSOLUTIONS and IBM, we can create an AI Assistant specifically tailored to your use case and business. Below are some examples commonly requested by our clients:
Legal / Contract Handling With a wide range of products and a diverse customer base, you deal with procurement contracts and legal rules that are typically described in bulky documents that are frequently updated. Determining whether rules or passages in contracts or legal documents have been modified requires reading these documents, which is time-consuming and prone to error. The IBM AI Assistant can identify these differences, allowing you to focus on them instead of the entire document, saving time and reducing compliance errors.
Engineers The number of products engineers need to install and maintain is growing, increasing the complexity of device management. Engineers require a wealth of experience and readily available knowledge to perform installations and maintenance. The IBM AI Assistant can provide access to manuals and repair guides, allowing engineers to consult this information while working. This facilitates knowledge sharing and accelerates the onboarding of new technicians.
Sample question: Can I use screw size 5 from the RH24AG in the RF24GL?
AskHR As your business grows and you need more staff, the number of cover letters you receive for job openings can be overwhelming. Reading each letter individually is time-consuming. The IBM AI Assistant can screen letters, schedule interviews, and answer basic questions about job postings, giving you more time to focus on the best candidates and making HR staff more efficient.
In addition, the AI Assistant can handle various HR queries, such as requesting vacation days, answering questions about pay scales, lease car eligibility, and other HR issues. Managers can also use it to check if employees are eligible for salary increases and determine reasonable raise amounts.
BPSOLUTIONS and IBM can help implement these efficiencies in your company using AI, ensuring seamless integration into your organization. If any of these themes or others are relevant to your business, contact BPSOLUTIONS to arrange a no-obligation AI assistant brainstorming session with IBM. A successful session could lead to a pilot project at no initial cost.
Wondering what the IBM AI Assistant can do for your organization? Contact Hans-Peter
